CoachAssist™
Billing and refunds
How subscription charges, cancellation and refund requests work.
Subscription billing and access
Prices are in USD. Each subscription renews at its selected billing interval until canceled. Review the full charge and renewal terms in checkout before confirming.
Digital paid access is available only after payment is confirmed and the membership is recorded, not merely when you return from checkout. Program tools and staff access still depend on the account’s role, program approval and applicable membership limits. A personal subscription does not grant access to someone else’s program.
Cancellation
Canceling a subscription stops its next renewal. Cancellation takes effect at the end of the current paid period; eligible paid access continues through that period unless the payment is refunded or becomes invalid. Account and program approval requirements still apply.
The original billing owner can visit Membership to manage billing or cancel. If that option is unavailable, contact support.
Refunds
If you request a refund within 7 days of the first payment for a subscription, we will refund that payment in full. Requests for refunds of renewal payments are reviewed case by case. This policy does not limit any mandatory rights you may have under applicable law.
To request a refund, email [email protected] and include the email address on your CoachAssist account and which subscription or charge you mean. Do not email your password, full payment-card details or private player information. We do not promise a specific refund processing time.